Buying on Candide
As a buyer, the responsibility is on you to ensure that you trust the seller. Only buy if you are happy and comfortable to make the transaction, do not pay for something if you are not 100% positive.
If the item’s price is too good to be true, it often is. Question why it is such a good deal, ask for further information, and know the market, look around to see how much you should be paying for an item. Inspect what you are buying thoroughly so you haven't been left holding a dud, or even worse, nothing!
Meet the buyer in person. It is always a good idea to let others know when and where you’re going and who you are meeting.
Never send a payment for items you haven’t seen, and be wary of a seller who is making it difficult or inconvenient to view the item.
Please try to keep all communication within Candide, we are unable to help with any disputes if it happens outside of our Marketplace chat.
Don’t carry large sums of money when meeting up. If you want to buy an item, agree a price in advance and only take the exact amount.
Avoid posting when possible. If you are unable to meet in person, and have to get the item delivered:
Agree any postage costs when you agree the price.
Be aware that as a buyer, you shouldn’t have to pay unexpected fees for brokerage or import duties.
Confirm when you’ve received the item, and expect the seller to confirm payment.
Don’t use Paysafe, Ukash or Western Union. There are many scams involving these services and they offer no buyer protection, so if you do get scammed, you will have little chance to get your money back. We advise that you use a money service that has buyer protection, such as Paypal.
Don’t give out personal information to any user. This includes your bank details.
Trust your instincts. If something doesn’t feel right, you are under no obligation to go through with a sale and can walk away at any time.
What to Avoid
Seller has no availability to meet in person. Always try to meet in person. You can then inspect an item and pay in cash when you are confident with what you are buying.
Seller sends a long message, trying to move you through the process quickly. No negotiation or further information about the product.
Seller doesn’t mention the item they want to sell by name, as they may have made lots of listings of fake products, so use generic words to describe them.
Unsafe payment methods. Stick to cash or a safe money transfer service. If you use an online money transfer, know what is or isn’t covered before making a transfer. Some online services have default protections in place for both buyers and sellers, however they may not be available for all types of sales. Learn more about buyer protection and seller protection on their websites and understand if you’re covered before making a purchase.
Fraudulent emails that look like they’re from payment services such as PayPal, but were actually created by a fraudster. These are called “spoof” emails. Look out for these emails - signs that an email is fraudulent include:
- Claiming that the funds are on hold. You can check in Paypal if money is or isn’t on hold.
- Bad spelling and grammar (even in the email from “PayPal”).
- “PayPal” mentions multiple times to only respond by hitting reply on the email. No links to customer service or your account.
Friends & Family on Paypal. Avoid this service, as it offers no protections and you could lose your money.
Where to get help:
We understand that sometimes online transactions can be frustrating. If your item hasn't arrived, it may not be a case of fraud or stolen goods. It could be that you're just dealing with a seller who is slow to send an item or keep in contact. In either of these cases, please try contacting the seller directly one more time to resolve your problem.
Police - If you think you have been a victim of fraud or theft then contact the police.https://www.actionfraud.police.uk/reporting-fraud-and-cyber-crime.