What happens to my Garden Membership during COVID-19?
All memberships purchased prior the COVID-19 lockdown, have been extended for 3 months from their purchase date. You can check the expiry of your membership inside the Candide App in your ticket wallet.
How can I alter my membership after having completed it?
If you wish to purchase additional memberships on top of your current membership, please contact the garden directly.
If you wish to change your details, then please contact the support team.
I didn't receive my tickets!
Your tickets are sent via email. Please check your inbox and your spam/junk folder. If you can still not find it please contact us and we can resend them out too you.
I am unable to visit, can I get a refund?
All refunds are to be processed by the garden. Please contact the garden you purchased your ticket for.
Can I get a free Garden Membership without visiting the garden?
No. You must have a valid receipt or upgrade code showing the purchase of a day pass for each adult and child you wish to add to your season ticket.
I purchased days tickets for more than 2 adults or 4 children how can I add these to my Garden Membership?
If visitors pay for entry for more than 2 adults and 4 children we encourage you to contact either The Newt in Somerset staff, or message Candide support staff through the app. As long as your receipt shows you have purchased a ticket for the people you would like to add to your Garden Membership, we can do this for you.
Can I add anyone as my second adult to my ticket?
Candide allows you to add any adult as long as full details are provided, and valid day passes have been used.
Are there any restrictions when I can use my free Garden Membership?
Yes, the Memberships will have an expiry, which is a year from the date of purchase.
Do I need to already have a Candide account?
No, you can sign up for a Candide account during the membership process.
Do I need a Candide account to use my Garden Membership?
Yes. We require you to have the Candide app installed to be able to present your valid Season Ticket.
How long will the Garden Membership last?
All Garden Memberships are valid for a year from the date of redemption. You can see the expiry date in the ticket wallet inside the Candide App.
What happens if I can’t access my Membership on the day of visiting?
Please talk with the staff at the ticket office and they will ask you for your details.
My partner added me to their Garden Membership can I visit for free without them?
Please talk with the staff at the ticket office and they will ask for your details.
If you have further questions
Please email us: email@example.com and we will gladly help.