We recently conducted a survey with small plant businesses and a whopping 60% of those we spoke to mentioned they were concerned about offering delivery for their plants, due to damage during transit.

Making sure your plants are packaged securely helps to protect them from damage, but there is still a concern when it comes to using a courier service to deliver plants.

We've got your plants covered

To give Candide Marketplace sellers more peace of mind, we're covering the cost if a plant gets lost or damaged in the post. This includes the cost of replacing the plant and redelivery (up to the value of £20 per plant, a maximum of 10 claims per grower).

To qualify for this promotion:

  • All sellers must have delivered a replacement plant to the buyer and have written confirmation of this (such as proof of postage).

  • Plants should be sent via a tracked delivery service, to allow us to cover any lost items. We will ask for the tracking information should you need to claim.

Please see our terms and conditions for more info.

Any questions?

If you have any queries or need to make a claim, please get in touch with us at merchantsupport@candide.com and we'll respond as soon as we can.

Did this answer your question?