The CMS or content management system is where you’ll find all the information about your ticket purchases and check-in insights.

Signing in

To sign into the CMS you will need to have registered for an account in the Candide app, and set up on the system. Any staff that need access to the ticketing system and check-in will need to sign up to Candide and you will need to provide us with their username on Candide so we can grant access.

Registration page for Candide

When logging in you need to use the email address you registered on Candide with.

Creating an account on Candide
Log in window to CMS

Understanding your CMS dashboard

You can use your dashboard to show the ticket purchase history and check-in data.

Tickets

Your ticket information can be found in the sidebar on the left. You can select search, stats, or insights.

CMS dashboard

Search allows you to find ticket holders by looking up their name, email, or postcode. This is useful if someone has purchased a ticket but can’t find or has deleted their order confirmation.

Ticket search function

Stats show your live purchase history. You can filter orders by day, week, or month.

Ticket stats

Insights show you an overview of the total number of tickets purchased, and also the breakdown of ticket types, for instance, the number of adult tickets vs. child tickets bought.

ticket insights

Check-ins

If you have opted in for check-ins, you’ll be able to see a breakdown of your stats and insights for this too.

Stats: Like with your ticket stats, you can filter check-ins by day, week, or month.

check-in stats

Insights: Your insights page will showcase a variety of reports and graphs either monthly or weekly including, check-ins by day to visually represent your busiest day that month or day of the week, check-ins by day vs last month/week, by time period, so you can see if your visitors tend to arrive at a particular time each day and plan your staffing accordingly. You’ll also see a breakdown of your visitor types and most common postcodes.

Check-in insight reports

Speak to your area manager if you want to learn more about your insight reports.

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