NB: You must be signed up to Candide Payments to set a flat-rate fee.
To make your life easier as a seller, we have an option for you to add a flat rate postage fee to your shop. The fee can be anything you like but must be in GBP, and will be added to any order you receive for any number of items.
To avoid any confusion, it’s important that as a seller you make it clear where you are willing to post your products to. We’ve made it easy for you to work out the distinctions between the places where people are able to shop from, so you can choose the right level of postage coverage for your shop. If you would rather not have a flat rate postage and want to continue adding it to the total price of each item, then that’s fine too.
How to set up the flat rate fee in the app:
1. Navigate to Marketplace in the app, and go to the selling tab. Scroll down to where it says 'Delivery Settings'
2. Choose a level of postage coverage (see below for postage zones), set a 'per-order' postage cost and add some delivery information for your buyers - about which service you use or which days you post for example.
What we define as our postage zones:
This includes England, Scotland, Wales, Northern Ireland and adjacent islands.
UK Mainland Only
This means that you only post to England, Scotland and Wales, excluding adjacent islands that are governed by the mainland and some remote areas of Scotland.
UK and IRL
This includes England, Scotland, Wales, Northern Ireland, Ireland and any adjacent islands.
It is also important to note that different couriers have different rules about where they will ship to. So if you have a service that you normally use to ship your parcels, be sure to check their rules before choosing your postage settings in your Candide Marketplace shop. We’ve rounded up the guidelines from a couple of the ones we know are popular with our sellers:
Royal Mail divides the world into postal zones. Their UK zone includes England, Scotland, Wales and Northern Ireland. So if you want to include postage to Ireland on your shop using Royal Mail, you’ll have to check the extra charges that might apply. Here is a link to their zone guidance page.
DPD have slightly different postal rules for England, Wales and Scotland as they do for the Scottish Highlands, Northern Ireland, the Channel Islands, Isle of Man and Scilly Isles. So if this is the service you plan to use, it’s worth double checking their prices before offering UK wide delivery. Their prices are also different for Europe, so that’s something to keep in mind if you’re planning on offering shipping to Ireland. This tariff guide can help you work out how much you need to charge for postage if you’ll be using DPD.