How to use Candide

Some frequently asked questions, tips and guides on some of the features of Candide

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15 articles in this collection
Written by Ben, Molly Blair, Natasia Dobija and 1 other

How to create a Candide account

Simple steps for signing up to the Candide app

Written by Molly Blair
Updated over a week ago

How to download Audio tours

Download Audio Tours before your visit to a garden

Written by Evie
Updated over a week ago

Can't find the plant you're looking for?

Request to add plants to our database

Written by Evie
Updated over a week ago

Account Management

Change your username

A guide on how to change your username

Written by Ben
Updated over a week ago

Password Reset

How to request a password reset for your Candide Account

Written by Ben
Updated over a week ago

Want to receive Candide Emails?

How to Subscribe to Candide Emails via the App

Written by Evie
Updated this week

Posting

Asking our community

A guide on how to ask a 'Question' in Candide

Written by Ben
Updated over a week ago

How to make a post

A guide on how to create posts and questions in Candide

Written by Ben
Updated over a week ago

Unable to take or upload a photo

Help on how to authorise the camera and uploading photos on your device.

Written by Ben
Updated over a week ago

Useful Tips

Have you changed your phone?

If you've changed your phone recently, you can still access your garden membership via the app.

Written by Evie
Updated this week

I'm not receiving Candide emails

If you are not receiving our emails and you have a Microsoft (Outlook, Live or Hotmail) email account here is how to fix it.

Written by Ben
Updated this week

Candide Community Guidelines

We want Candide Gardening to be an authentic and safe place for inspiration and expression.

Written by Ben
Updated over a week ago

Saving Posts, Places and Articles

A quick guide on saving your favourite posts, guides and articles.

Written by Natasia Dobija
Updated over a week ago

Turn off notifications

A quick guide on how to turn off notifications in Candide

Written by Ben
Updated over a week ago

Hiding and Reporting Users

A guide on how to hide or report a user in Candide.

Written by Ben
Updated over a week ago