How to use Candide

Some frequently asked questions, tips and guides on some of the features of Candide

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15 articles in this collection
Written by Ben, Molly Blair, Natasia Dobija and 1 other

How to create a Candide account

Simple steps for signing up to the Candide app

Written by Molly Blair
Updated over a week ago

How to download Audio tours

Download Audio Tours before your visit to a garden

Written by Evie
Updated over a week ago

Can't find the plant you're looking for?

Request to add plants to our database

Written by Evie
Updated over a week ago

Account Management

Change your username

A guide on how to change your username

Written by Ben
Updated over a week ago

Password Reset

How to request a password reset for your Candide Account

Written by Ben
Updated over a week ago

Want to receive Candide Emails?

How to Subscribe to Candide Emails via the App

Written by Evie
Updated over a week ago

Posting

Asking our community

A guide on how to ask a 'Question' in Candide

Written by Ben
Updated over a week ago

How to make a post

A guide on how to create posts and questions in Candide

Written by Ben
Updated over a week ago

Unable to take or upload a photo

Help on how to authorise the camera and uploading photos on your device.

Written by Ben
Updated over a week ago

Useful Tips

Have you changed your phone?

If you've changed your phone recently, you can still access your garden membership via the app.

Written by Evie
Updated over a week ago

I'm not receiving Candide emails

If you are not receiving our emails and you have a Microsoft (Outlook, Live or Hotmail) email account here is how to fix it.

Written by Ben
Updated over a week ago

Candide Community Guidelines

We want Candide Gardening to be an authentic and safe place for inspiration and expression.

Written by Ben
Updated over a week ago

Saving Posts, Places and Articles

A quick guide on saving your favourite posts, guides and articles.

Written by Natasia Dobija
Updated over a week ago

Turn off notifications

A quick guide on how to turn off notifications in Candide

Written by Ben
Updated over a week ago

Hiding and Reporting Users

A guide on how to hide or report a user in Candide.

Written by Ben
Updated over a week ago