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Candide Marketplace
Advice on using the Candide Marketplace
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25 articles in this collection
Written by
Ben,
Molly Blair,
and
Natasia Dobija
Selling on Candide
How does Candide Payments Work?
A quick walkthrough of how our payment system works, so you know where your money is at all times
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Written by
Molly Blair
Updated this week
How to issue a refund
Need to issue a refund? Don’t worry it’s easy with these few simple steps!
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Written by
Molly Blair
Updated this week
How to delete your Candide account
Decided selling on Candide isn't for you? Here's how to permanently delete your account.
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Written by
Molly Blair
Updated over a week ago
How to temporarily close your shop
Need a break from selling? Remember to update your listings!
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Written by
Molly Blair
Updated over a week ago
What are the seller fees or costs involved?
No upfront cost, 0% platform fees until spring, and no listing fees.
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Written by
Molly Blair
Updated over a week ago
How to set up Candide Payments
Start taking payment on your listings. 0% fees until spring!
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Written by
Molly Blair
Updated over a week ago
How to identify common plant problems and keep plant stock healthy
Plant care advice for selling on Candide Marketplace and guidance for identifying common houseplant problems
Written by
Natasia Dobija
Updated this week
How to increase sales on Candide
Set up your Candide shop but not sure what to do next? Don't worry, there's plenty of things you can do to help increase your sales...
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Written by
Molly Blair
Updated over a week ago
How to create a new listing on Candide
A step by step guide on creating a listing in Candide Marketplace
Written by
Ben
Updated yesterday
Updating your marketplace listing for COVID-19
It’s important to keep your Marketplace listings up-to-date and let your buyers know how you can get items to them safely during COVID-19.
Written by
Ben
Updated over a week ago
How to import listings using a csv
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Written by
Molly Blair
Updated over a week ago
How to best package and post plants via courier
A quick guide on the basics of packaging and posting plants.
Written by
Ben
Updated yesterday
Guides
Using your new Selling dashboard
Use your seller dashboard in the app to manage orders, payments and customers.
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Written by
Molly Blair
Updated yesterday
How to set up a flat rate postage fee on your shop
Work out where you're willing to post to and add a flat rate postage fee to your shop
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Written by
Molly Blair
Updated over a week ago
Plant delivery insurance
To give Candide sellers more peace of mind, we'll cover the cost of any mishaps during delivery.
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Written by
Molly Blair
Updated yesterday
Listing plants and naming them correctly
A basic guide to correctly naming your listings, and why we might sometimes need to update them.
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Written by
Molly Blair
Updated yesterday
How to make your shop one of the most visited on Candide Marketplace
A short guide on using SEO techniques to boost your Marketplace shop's visibility
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Written by
Molly Blair
Updated yesterday
Beginner's Guide: Selling on Candide
Tips and advice on staying safe in Candide Marketplace
Written by
Ben
Updated over a week ago
Guide to plant passports
If you are based in the UK or EU and moving plants or plant products to other businesses, you may be required to have a plant passport.
Written by
Ben
Updated yesterday
Selling safely through COVID-19
A guide on how to continue to sell safely using the Candide Marketplace
Written by
Ben
Updated over a week ago
Buying on Candide
What to do if your order is lost in the post
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Written by
Molly Blair
Updated over a week ago
How to care for your plant after it arrives
Give your plant the care it needs to make sure it looks its best.
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Written by
Molly Blair
Updated over a week ago
How to check the status of an order
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Written by
Molly Blair
Updated yesterday
Buying on Candide
Helpful tips on keeping safe as a buyer in our new Marketplace
Written by
Ben
Updated over a week ago
Refund and returns policy
Received an item you're not happy with? Here's what to do next.
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Written by
Molly Blair
Updated yesterday