Candide Marketplace

How does Candide Payments Work?

A quick walkthrough of how our payment system works, so you know where your money is at all times

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Written by Molly Blair
Updated this week

How to issue a refund

Need to issue a refund? Don’t worry it’s easy with these few simple steps!

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Written by Molly Blair
Updated this week

How to delete your Candide account

Decided selling on Candide isn't for you? Here's how to permanently delete your account.

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Written by Molly Blair
Updated over a week ago

How to temporarily close your shop

Need a break from selling? Remember to update your listings!

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Written by Molly Blair
Updated over a week ago

What are the seller fees or costs involved?

No upfront cost, 0% platform fees until spring, and no listing fees.

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Written by Molly Blair
Updated over a week ago

How to set up Candide Payments

Start taking payment on your listings. 0% fees until spring!

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Written by Molly Blair
Updated over a week ago

How to identify common plant problems and keep plant stock healthy

Plant care advice for selling on Candide Marketplace and guidance for identifying common houseplant problems

Written by Natasia Dobija
Updated this week

How to increase sales on Candide

Set up your Candide shop but not sure what to do next? Don't worry, there's plenty of things you can do to help increase your sales...

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Written by Molly Blair
Updated over a week ago

How to create a new listing on Candide

A step by step guide on creating a listing in Candide Marketplace

Written by Ben
Updated yesterday

Updating your marketplace listing for COVID-19

It’s important to keep your Marketplace listings up-to-date and let your buyers know how you can get items to them safely during COVID-19.

Written by Ben
Updated over a week ago

How to import listings using a csv

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Written by Molly Blair
Updated over a week ago

How to best package and post plants via courier

A quick guide on the basics of packaging and posting plants.

Written by Ben
Updated yesterday

Using your new Selling dashboard

Use your seller dashboard in the app to manage orders, payments and customers.

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Written by Molly Blair
Updated yesterday

How to set up a flat rate postage fee on your shop

Work out where you're willing to post to and add a flat rate postage fee to your shop

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Written by Molly Blair
Updated over a week ago

Plant delivery insurance

To give Candide sellers more peace of mind, we'll cover the cost of any mishaps during delivery.

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Written by Molly Blair
Updated yesterday

Listing plants and naming them correctly

A basic guide to correctly naming your listings, and why we might sometimes need to update them.

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Written by Molly Blair
Updated yesterday

How to make your shop one of the most visited on Candide Marketplace

A short guide on using SEO techniques to boost your Marketplace shop's visibility

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Written by Molly Blair
Updated yesterday

Beginner's Guide: Selling on Candide

Tips and advice on staying safe in Candide Marketplace

Written by Ben
Updated over a week ago

Guide to plant passports

If you are based in the UK or EU and moving plants or plant products to other businesses, you may be required to have a plant passport.

Written by Ben
Updated yesterday

Selling safely through COVID-19

A guide on how to continue to sell safely using the Candide Marketplace

Written by Ben
Updated over a week ago

What to do if your order is lost in the post

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Written by Molly Blair
Updated over a week ago

How to care for your plant after it arrives

Give your plant the care it needs to make sure it looks its best.

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Written by Molly Blair
Updated over a week ago

How to check the status of an order

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Written by Molly Blair
Updated yesterday

Buying on Candide

Helpful tips on keeping safe as a buyer in our new Marketplace

Written by Ben
Updated over a week ago

Refund and returns policy

Received an item you're not happy with? Here's what to do next.

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Written by Molly Blair
Updated yesterday